Return policy

Your satisfaction is our top priority. If an item does not suit you, you can easily request a return or exchange, according to the conditions below.

All returns must be made within 14 days of receiving your order.
Returns made after this period will not be accepted.
Return shipping costs are the responsibility of the customer.

Download the return form here.

Returns must be sent exclusively to the following address:
ASAR / BRIANA
4 rue du Champ de Montigny
49080 Bouchemaine – France

Note: Returns to relay points are not accepted.

Returned products must be:

  • New, unused, with no signs of outdoor trial or wear

  • Accompanied by their original tags

  • Returned in their original packaging

  • Complete (including gifts, cards, accessories)

Items that are stained, damaged, worn, or show marks (makeup, hair, odor, tear, dirt) will not be accepted.

If you wish to exchange an item, please clearly indicate the new size or desired model in your request and on the attached form.
Once the return is validated, the new item will be shipped to you at no additional cost, subject to availability.

After receiving and checking the package, the refund will be processed within a maximum of 14 business days.
It will be made via the payment method used during the purchase.

A return may be refused, particularly if:

  • The deadline is not met

  • The item is incomplete, worn, or damaged

  • The shipment is sent to another address

In these situations, the product may be returned to the sender, with costs borne by them.
In case of a package deliberately not collected at a relay point, a credit note will be issued.

Our team remains available to assist you at every step.
Thank you for your trust and loyalty to Briana.