Paiement en 2, 3 et 4x sans frais disponible avec Alma
Order and delivery
Delivery in France generally takes 2 to 3 business days depending on the carrier and the time of year. In Europe, delivery times can vary between 3 and 5 business days .
Yes. As soon as your package is shipped, you will receive an email with a tracking link to follow its delivery in real time.
Free delivery is offered for orders over €150 within mainland France. Free delivery may also be available depending on current offers. Delivery information (and any applicable free delivery) is displayed in your shopping cart before order confirmation.
Yes. We deliver throughout Europe. Other areas may be opened soon.
Modifications are generally not possible. If you still wish to modify your order, please send an email to sav@brianashoes.com . Our team will review your request and determine what modifications are possible.
Returns, exchanges & refunds
Of course, upon delivery, you have 14 days to return your order. Once we receive your return, the refund will be processed within 14 business days. Please see our return policy for more information.
We do not cover return shipping costs at this time.
Yes. If you wish to change the size or model, you can request an exchange via the return procedure.
Upon receipt and validation of your return, the refund will be processed within 5 to 14 days , depending on your bank or payment method.
Products & sizes
Our shoes are true to size. You can usually choose your usual size. If you are between sizes, we recommend choosing the larger size for greater comfort. Please refer to the information on the product page for more details.
Yes. A size guide is available on each product page to help you make the best choice.
Customer account
No, creating an account is not mandatory. However, we highly recommend creating one to take full advantage of the many benefits it offers. For example, you'll be able to easily access your account on your next visit and receive personalized recommendations. By creating an account, you'll save time in the future and stay informed about our latest news, discounts, and more.
You can easily reset it by clicking the "Forgot your password?" link. You will then receive an email with instructions on how to create a new password. Follow these instructions to set a secure and easy-to-remember password. Remember to keep it safe and never share it with anyone.
Payment & security
We accept payments by bank card, as well as other secure solutions displayed at checkout.
Yes. All payments are encrypted and secured via solutions that comply with European standards.
This option may be available depending on the period and will be displayed directly at the checkout if it is active.